Terms of Service
These Terms of Service ("Terms") explain the rules for using SHAD Property Services' ("SHAD," "we," "us," or "our") website, booking pages, and communications with us, including text messaging. By booking a property tour, submitting information through our site, or texting/calling us, you agree to these Terms.
1. What We Do
SHAD Property Services helps connect prospective renters with available rental properties. Depending on the property, we may be acting as the listing/leasing agent, or on behalf of a property owner or property management company. We help schedule property tours and share basic information with the property owner or manager responsible for the property.
2. Booking a Tour
- When you book a tour through our scheduling page, you're requesting a time to view a specific property. Booking a tour does not guarantee that time slot until it's confirmed.
- Please show up on time or contact us as soon as possible if you need to reschedule or cancel.
- We may contact you by phone, text, or email to confirm, adjust, or follow up on your tour request.
3. Not a Rental Application
Any preliminary information you provide before a tour (such as number of occupants, pets, move-in date, general income range, or general credit-score range) is for informational purposes only. It is not a rental application, and providing it does not mean you are approved, pre-approved, or guaranteed a lease. The property owner or property manager makes all final decisions on tenant applications and approvals, following their own separate application process.
4. No Guarantee of Property Availability or Accuracy
Property details (price, availability, photos, floor plans, etc.) are provided by the property owner or manager and may change without notice. We do our best to keep listings accurate and up to date, but we do not guarantee that any property shown is still available at the time you book a tour or that all details are error-free.
5. Text Messaging
If you provide your phone number, you may receive text messages related to your tour request, as described in our Privacy Policy. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for assistance.
6. Acceptable Use
When using our booking pages or communicating with us, please don't:
- Provide false or misleading information
- Use our services for any unlawful purpose
- Attempt to interfere with or disrupt our website or booking system
7. Third-Party Services
We use third-party tools to operate our services, such as our scheduling platform, text/SMS provider, and property listing sites (for example, Zillow). We aren't responsible for the availability, accuracy, or practices of those third-party services, which have their own terms and privacy policies.
8. No Warranty
Our services are provided "as is," without warranties of any kind, whether express or implied. We don't guarantee that our website or booking system will be uninterrupted, error-free, or secure at all times.
9. Limitation of Liability
To the fullest extent allowed by law, SHAD Property Services is not liable for any indirect, incidental, or consequential damages arising from your use of our website, booking system, or communications with us. Nothing in these Terms limits any rights you have under applicable law that cannot be waived.
10. Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Continuing to use our services after changes take effect means you accept the updated Terms.
11. Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.
12. Contact Us
Questions about these Terms? Reach out:
SHAD Property Services
Phone: (925) 962-2442
Email: luiscsantos84@gmail.com
Website: shadpropertyservices.com
Based in San Ramon, California
© 2026 SHAD Property Services. All rights reserved.
Privacy Policy
SHAD Property Services ("SHAD," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you contact us, book a property tour, or communicate with us by phone, text message, or email, how we use that information, and the choices you have.
By using our website, booking a tour through our scheduling pages, or sending us your information, you agree to the practices described in this policy.
1. Information We Collect
Information you give us directly
- Name, phone number, and email address
- Property tour or showing preferences (date, time, property address)
- Preliminary rental information you choose to share before a tour, such as number of occupants, pets, desired move-in date, general income range, and general credit-score range
- Any messages, questions, or details you send us by text, email, or phone
Information collected automatically
- Basic device and browser information when you visit our website or booking pages (such as browser type and general location) through standard analytics tools
- Booking activity on our scheduling system (for example, which property page you booked a tour through)
Note: The preliminary information collected before a tour (occupants, pets, move-in date, income range, credit-score range) is informational only. It is not a rental application and is not used by SHAD to approve or deny anyone. The property owner or property manager makes all final leasing decisions.
2. Text Messaging (SMS) Terms
If you provide your mobile phone number to schedule a property tour or otherwise communicate with us, you may receive text messages from SHAD Property Services related to:
- Confirming, rescheduling, or reminding you about a property tour
- Answering questions about a property or your inquiry
- Following up on your interest in a rental property
Consent. By providing your phone number and booking a tour or otherwise opting in, you consent to receive text messages from SHAD Property Services at that number. Consent is not a condition of purchasing any service.
Message frequency varies based on your activity and inquiries.
Message and data rates may apply, depending on your mobile carrier and plan.
Opt-out. Reply STOP at any time to stop receiving text messages from us. You may receive a one-time confirmation message that you have been unsubscribed.
Help. Reply HELP for assistance, or contact us directly using the information at the bottom of this page.
Mobile phone numbers and SMS opt-in information are not shared with third parties or affiliates for marketing or promotional purposes.
Supported carriers are not liable for delayed or undelivered messages. Not all mobile devices or carriers may support these features.
3. How We Use Your Information
- To schedule, confirm, and manage property tours
- To respond to your questions and requests
- To pass along your tour request and preliminary information to the property owner or property management company responsible for the property, so they can coordinate the showing and any leasing decision
- To improve our booking process and communications
- To comply with legal obligations
4. How We Share Your Information
We do not sell your personal information. We share information only in these situations:
- With the property owner or property manager connected to the specific property you're inquiring about, so they can coordinate your tour and any next steps
- With service providers we use to operate our business, such as our scheduling platform, SMS/text delivery provider, and email provider — solely to help us provide our services to you
- If required by law, such as in response to a valid legal request
We do not share your mobile number or SMS opt-in status with third parties for their own marketing purposes.
5. How Long We Keep Your Information
We keep your contact and booking information for as long as reasonably necessary to provide our services, maintain accurate business records, and comply with legal or licensing requirements. You may request that we delete your information at any time, as described in Section 7 below.
6. Data Security
We use reasonable administrative and technical safeguards to protect your information, including relying on reputable third-party platforms for scheduling, messaging, and email. No method of storage or transmission is 100% secure, so we cannot guarantee absolute security.
7. Your Privacy Rights
If you are a California resident, you have the right to:
- Know what personal information we have collected about you
- Request deletion of your personal information
- Opt out of the sale or sharing of your personal information (we do not sell personal information)
- Not be discriminated against for exercising these rights
To exercise any of these rights, contact us using the information below. We may need to verify your identity before completing your request.
8. Children's Privacy
Our services are intended for adults seeking rental housing. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.
9. Third-Party Links and Tools
Our booking pages and website may use or link to third-party tools (such as our scheduling platform or property listing sites like Zillow) to provide our services. Those third parties have their own privacy policies, and we encourage you to review them.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continuing to use our services after changes take effect means you accept the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us:
SHAD Property Services
Phone: (925) 962-2442
Email: luiscsantos84@gmail.com
Website: shadpropertyservices.com
Based in San Ramon, California
© 2026 SHAD Property Services. All rights reserved.